Privacy policy

Updated October 23, 2026

This Privacy Policy describes how Swim Hair LLC may collect, use, disclose, retain, and protect personal information when customers and visitors use the Swim Hair website, online store, customer-service channels, and related services.

Information We May Collect

  • Identifiers and contact information, including name, email address, telephone number, billing address, and shipping address.
  • Order and transaction information, including products ordered, order value, discounts, shipping information, returns, refunds, and customer-service history.
  • Payment-related information processed through payment providers. Full payment-card information may be collected and processed directly by the applicable payment provider rather than stored by Swim Hair LLC.
  • Device and internet information, such as IP address, browser type, device type, operating system, referring pages, pages visited, approximate location derived from IP address, and interaction information.
  • Cookie, analytics, advertising, and similar technology information, where used.
  • Communications, reviews, survey responses, photographs, or other information a person voluntarily submits.
  • Marketing preferences and consent records.

Sources of Information

Information may be collected directly from customers, automatically through website technologies, and from service providers or platforms involved in transactions, website operation, analytics, advertising, fraud prevention, shipping, or customer service.

How We Use Personal Information

  • Process payments, fulfill orders, arrange delivery, and administer returns or refunds.
  • Provide customer service and respond to questions or requests.
  • Send transactional communications, including order, shipping, refund, security, and product-related notices.
  • Operate, maintain, personalize, analyze, secure, and improve the website and customer experience.
  • Detect, investigate, and prevent fraud, abuse, security incidents, and unlawful activity.
  • Maintain business, tax, accounting, and legal records.
  • Comply with legal obligations and enforce applicable terms and policies.
  • Send promotional communications where permitted and according to customer preferences.
  • Measure advertising or marketing effectiveness where permitted by applicable law.

Cookies and Similar Technologies

Cookies and similar technologies support features such as remembering your cart and preferences, keeping the store secure, and understanding how the store is used. Where analytics or advertising tools are used, those tools may also collect device and interaction information. You can manage cookies through your browser and use any privacy-preference controls displayed by the store. Blocking essential cookies may prevent some features from working.

Shopify and Other Service Providers

Our store is hosted on Shopify. Shopify and other providers process information to operate the store, process payments, prevent fraud, deliver orders, and support customers. Shopify may also process information for its own purposes as described in its Consumer Privacy Policy. Where Shopify enhanced services are enabled, Shopify may use information about interactions with our store together with interactions with other merchants and Shopify to provide those services. Shopify explains available privacy choices at its Privacy Portal.

When Information Is Shared

Information may be shared with service providers that perform store hosting, payment processing, shipping, customer support, security, analytics, or marketing services, as needed for the purposes described above. Information may also be disclosed when you ask us to share it, to comply with legal obligations or valid legal requests, to protect rights and safety, or in connection with a business transfer subject to applicable safeguards. Reviews or other content submitted for public display may be visible to other visitors.

Retention and Security

We retain information for as long as reasonably needed to fulfill orders, provide support, maintain required business records, resolve disputes, and meet legal obligations. Retention depends on the type of information and why it is held. We use reasonable measures to protect information, but no online service or transmission can be guaranteed completely secure. Please do not email full payment-card numbers, passwords, or other sensitive payment credentials.

Your Choices and Privacy Requests

Depending on where you live, you may have rights to access, correct, delete, or obtain a copy of your personal information, withdraw consent, object to or restrict certain processing, or opt out of certain advertising-related sharing. These rights are subject to applicable conditions and exceptions. Contact us using the emails below to make a request or ask about our practices. We may need to verify your identity or an authorized agent's authority before responding. You may ask us to review a denied request or contact the relevant privacy authority where available under applicable law.

You can unsubscribe from promotional emails using the link in the email. We may still send service messages about orders, returns, or security. Where the store displays a cookie or data-sharing preference control, you can use it to manage the choices it offers. Browser privacy settings can also limit certain cookies and tracking.

Children's Privacy

Although our products are designed for children, this store and its purchasing services are intended for adults. Children should not submit personal information or place orders. If you believe a child has submitted personal information without appropriate authorization, contact us so we can review and address the request.

International Processing and External Links

Shopify and other service providers may process information in countries other than your country of residence. Where required, applicable legal safeguards govern those transfers. Links to YouTube or other external websites take you to services with their own privacy policies. This policy does not govern those external services.

Policy Updates

We may update this policy to reflect changes in our services, practices, or applicable requirements. The date above identifies the latest revision. Where required, we will provide additional notice or seek consent for material changes.

Contact Swim Hair LLC

For customer support or privacy requests, email info@swimhair.com or rharris@swimhair.com. Include your order number for order questions, but do not include full payment-card details.